Business Phone System Features

Get a phone system that gives you the features your business actually uses. Explore our full range of powerful communication features designed especially for the needs of business owners.

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Call Handling

These phone system features help to improve caller experience and improve day-to-day call handling efficiency for your business.

HD Quality Calls

Unrivalled high definition audio calls using our Cloud-based phone system.

Call Forwarding & Routing

Send inbound calls to your device, destination or user of choice, based on rules you create.

Time Of Day Routing

Automatically route out-of-hours calls based on business hours and the day of week.

IVR Call Menus

Create sophisticated touch tone IVR call menus for inbound calls.

Voicemail

Easily set up professional voicemail mailboxes for individuals or business teams.

Call Queuing

Save sales and keep callers on the line with our advanced call queue system.

Music-On-Hold

Make sure your business sounds the best with our music on-hold audio features.

Voicemail To Email

Receive voicemail messages to your email inbox and never miss an opportunity.

Voicemail Transcription

Transform your voicemail messages into text, delivered straight to your inbox.

Ring Groups

Distribute calls to different departments, or several users, using ring hunt groups.

Text To Speech

Create audio from text for voicemail greetings, call route notifications and more.

Missed Call Alerts

Ensure you're always in the loop with missed call alerts.

Call Screening & Blocking

Screen and block inbound calls and control outbound calls by cost or destination.

Call Encryption

Increase security for voice calls made using IP phones and handsets.

Caller ID Routing

Route inbound calls to different teams based on the caller's phone number.

Phone Books

Manage your contacts and easily synchronise them to your phones and apps.

Call Assurance

Only receive the calls you want, with accept or deny options for forwarded calls.

Dial By Extension

Allow your callers to get straight through to the extension they want with Dial By Extension.

SIP Trunks

Configure SIP trunks to send calls to an existing on-premises hardware PBX.

Call Management

Features to aid the managing and reviewing of business calls, users and training tools.

Call Logs

See full histories of calls made and received, via your online Dashboard.

Call Recording

Record calls for compliance, without the need for additional call recorder software.

Staff Presence Indication (BLF)

Easily see the status of your team with Busy Lamp Field (BLF) indicators.

Call Monitoring

Improve staff support and training using Listen, Whisper and Join call features.

Alternative Caller ID

Present as phone numbers that are in the process of being ported in.

Call Parking

Avoid dropped calls and ensure you make a great first impression with your callers.

AI Call Features

Powerful smart features built using our own Yay-I AI infrastructure.

AI Call Transcription

Automatically transcribe audio calls and turn conversations into searchable text files.

AI Call Summaries

Automatically generate key themes from calls in the form of a concise bulleted text summary.

AI Post-Call Actions

Auto-generate key post-call actions such as follow-up meeting bookings and email drafts.

Apps and Devices

From smartphones to IP phones, our flexible phone system works with the devices you and your business use.

iOS, Android Apps

Free mobile virtual landline calling app for all Android and iOS smartphones.

Windows, Mac and Linux Apps

Free desktop VoIP calling app for Windows, MacOS and Linux operating systems.

Browser Based Phone

Free browser-based softphone app for VoIP calls using your virtual landline.

VoIP Phone Compatible

Use the VoIP phone or hardware that you want to with our VoIP phone system.

Collaboration

Connect and communicate across multiple locations using our collaborative features.

Conference Bridges

Hold conference calls in virtual rooms, with PIN access, custom greetings and hold audio.

Chat - Business Instant Messaging

Send messages and files securely between colleagues working in-office and remotely.

Business SMS

Send text messages from your business phone number to your customers and colleagues.

Analytics

Gain valuable insights based on the key call metrics you choose to report on.

Call Feedback

Add notes, tags and set the mood of your customer calls for evaluation purposes.

Wallboard Statistics

View your most important business call statistics with custom office Wallboards.

Call Reporting

Create reports and measure performance using inbound and outbound call statistics.

Workflow Enhancement

Speed up and refine daily business processes using phone system integrations and operational streamlining.

CRM and App Integration

Connect and integrate the CRM and apps that you use with your business phone system.

Webhook Notifications

Receive real-time event notification triggers which can combine with your existing systems.

Click to Dial

Automatically call onscreen phone numbers with just a single click.

Short Code Commands

Quickly access phone system features and functions using your phone keypad.

Full API Access

Use our VoIP API to create a custom solution powered by our versatile VoIP service.

Fax To Email

Receive and send email to fax in conjunction with your own business VoIP number.

Speed Dials

Save, organise and dial your favourite phone numbers using only your phone keypad.

Phone Book Manager

Sync and import phone book contacts from Office 365, Google Contacts.

Cloud Storage Sync

Backup call recordings to Dropbox, Google Drive, Amazon or Windows.

Admin

Manage access to accounts and features on a granular level.

Roles & Permissions

Secure access control over your business phone system with member roles and granular permissions for your team.

Single Sign-On

Simplify logging in to apps for your teams by using existing Google and Microsoft credentials.

Choose a Business Phone System Plan

Pick from three plans and get the best selection of features and bundled minutes for your business.

Core Plan

Our Core plan is suited to startups and sole traders. Appear more credible with a virtual number and professional call features.

Explore our Core Plan
Discover our Core VoIP plan

Standard Plan

The Standard plan is deal for growing businesses. Enjoy advanced features to improve collaboration and caller experience.

Explore our Standard Plan
Discover our Standard VoIP plan

Premium Plan

A Premium plan is perfect for large companies. Get unlimited calling, AI and analytics features for powerful call management.

Explore our Premium Plan
Discover our Premium VoIP plan

Choose a phone system plan and virtual landline for your business.

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Business Phone System Features & Cloud Telephony | Yay.com