Firewall configuration is required if users have restricted internet access and must whitelist new connections.
Disable the SIP ALG setting if it is currently enabled.
Whitelist the following domains if the firewall supports the use of FQDNs:
- yay.com
- voipcp.com
- talk.yay.com
- provision.voipcp.com
- firstprovision.voipcp.com
Alternatively, the following IPs can be whitelisted:
SIP (IPs that we send traffic from):
34.105.209.181
34.147.142.100
34.89.77.216
35.246.58.184
34.147.181.186
35.234.151.7
35.197.230.12
34.105.130.238
34.89.66.152
34.13.58.148
Whether you whitelisted the Domains or the SIP IP's, the following RTP IP's also still need to be whitelisted:
RTP (IPs that we send traffic from):
35.246.34.97
34.147.198.83
35.246.28.102
34.147.171.124
Additionally, the following IPs should be whitelisted if using other ancillary services:
Yay Auto-Provisoning Server
104.155.115.203
34.39.124.217
SMS & Webhooks:
35.187.20.111
130.211.67.186
New Platform IP address in effect from April 21st:
34.13.58.148
Ports that should be opened if experiencing difficulties with audio/devices registering:
SIP Ports to be opened (TCP):
5060-5061
SIP Ports to be opened (TLS): (You will need to enable Call Encryption (SRTP) within the User profile)
5061
RTP Ports to be opened (UDP):
9998
10000-40000