How do I use webhook notifications?
With our webhook notifications, also known as "web callbacks", you can receive real-time event notifications related to your hosted VoIP service via your website or app.
Setting this feature up with our hosted VoIP service is a simple case of adding a URI (Uniform Resource Identifier), for example, a URL, to the dedicated webhooks page in your user Dashboard and then adding the generated Auth Token to your website or web application - you can generate the Auth Token by clicking the green arrows symbol.
Below are the webhooks you are able to set up in your Yay dashboard by going to Voice > Calls > Webhooks:
As the above screenshot shows, we’ll send the information in the above format to the URL that you specify on the Web Hooks page.
The most common and best use of these Web Hooks is for integrating a CRM that we don’t directly work with. You can use these Web Hooks to custom-make the kinds of things like Contact Popping and call logging that we offer for directly integrated CRMS!
If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!